Privacy Policy
Your privacy is important to us. This policy explains how FuelIQ collects, uses, and protects your personal information.
Last updated: 2 November 2025
FuelIQ ("we," "our," or "us") is committed to protecting your privacy and personal information. As an Australian company, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information collected through our website, platform, and services. By using FuelIQ, you consent to the collection, use, and disclosure of your personal information as described in this policy.
Account Information
- Name, email address, and contact details
- Company or petrol station information
- Billing and payment information
Usage Data
- How you interact with our platform
- Features you use and frequency of use
- Technical data like IP address and browser type
Business Data
- Fuel pricing and competitor information
- Site locations and operational data
- Analytics and performance metrics
Service Provision
- Provide fuel pricing intelligence and analytics
- Monitor competitors and market trends
- Generate reports and insights for your business
Account Management
- Create and maintain your account
- Process payments and billing
- Provide customer support and assistance
Improvement and Communication
- Improve our platform and develop new features
- Send important updates and notifications
- Communicate promotional offers (with your consent)
We Never Sell Your Data
- Your personal and business information is never sold to third parties
- We maintain strict confidentiality of your pricing strategies
- Competitor data is aggregated and anonymized
Limited Sharing
- Government agencies when required by Australian law
- Service providers who assist in platform operations (under strict NDAs)
- Legal proceedings if required to protect our rights or comply with law
Technical Safeguards
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Multi-factor authentication and access controls
Operational Security
- Employee background checks and confidentiality agreements
- Limited access to personal data on a need-to-know basis
- Regular staff training on privacy and security practices
Data Centers
- Australian-based data centers with physical security measures
- Regular backups and disaster recovery procedures
- Compliance with Australian Government security standards
Under Australian privacy law, you have the right to:
- Access your personal information we hold
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal requirements)
- Withdraw consent for marketing communications
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)
We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie settings through your browser preferences.
Essential cookies are necessary for platform functionality and cannot be disabled. Optional cookies for analytics and marketing require your consent.
We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by Australian law. When information is no longer needed, it is securely deleted or anonymized.
Business data and analytics may be retained longer for historical analysis and service improvement, but is anonymized to protect individual privacy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes through email or platform notifications.
Continued use of our services after changes take effect constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: privacy@fueliq.com.au
Phone: 1800 FUELIQ (1800 383-547)
Mail: Privacy Officer, FuelIQ, Brisbane, QLD 4000, Australia
We will respond to privacy requests within 30 days as required by Australian law.